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Privacy Policy

This privacy policy is part of our Terms & Conditions (version dated 05th March 2026).

1.1 CONTROLLER AND CONTACT

The online shop www.sonosax.ch is operated by SAS SA (brand: SONOSAX), Chemin de la Naz 38, 1052 Le Mont-sur-Lausanne, Switzerland.

SAS SA is responsible (controller) for the processing of personal data in connection with this website and the webshop.

You can contact us at: sonosax@sonosax.ch

1.2 CATEGORIES OF PERSONAL DATA

We only process the personal data that you provide to us directly or that arise when you use our webshop, in particular:

  • identification and contact details (such as name, company, postal address, e-mail address, telephone number),
  • order and payment information (such as products ordered, delivery and billing address, payment status; payment card data are processed only by our payment service providers),
  • service and repair information (such as product model, serial numbers, repair history and correspondence),
  • technical data necessary for the secure operation of the website (such as IP address, date and time of access, pages viewed, basic browser and device information).

1.3 PURPOSES AND LEGAL BASES OF PROCESSING

We use this data solely in order to:

  • process and fulfil your orders and payments,
  • provide customer support, repairs and warranty services,
  • communicate with you at your request,
  • ensure the secure and stable operation of our website,
  • comply with our legal obligations under Swiss commercial and tax law,
  • analyse the use of our website and improve our online offering.

Where the processing is necessary for the performance of a contract with you (e.g. for orders, repairs, customer service) or for compliance with legal obligations, the legal basis is contractual necessity or legal obligation.

For website analytics, cookies and certain online advertising or measurement services (see below), we rely on your consent where required by applicable law (in particular for visitors from the EEA, the United Kingdom and Switzerland). You may withdraw this consent at any time (see “Opt-Out Options” below).

We do not use your personal data for profiling or automated decision-making in the sense of producing legal or similarly significant effects for you, and we do not sell your data.

1.4 RECIPIENTS AND SERVICE PROVIDERS

Where necessary for the purposes described above, we may share personal data with carefully selected service providers, in particular:

  • IT and hosting providers who operate this website and our business systems,
  • payment service providers (such as banks or online payment platforms) to process payments,
  • logistics partners (such as postal and courier services) to deliver your orders,
  • providers of analytics and online measurement tools (such as Google, see sections “Google Analytics” and “Google Services”).

These recipients only receive the data required for the respective service and are contractually or legally obliged to handle your data confidentially and securely. Apart from these necessary service providers, SONOSAX does not share mailing lists, customer lists or service repair information with any outside entity.

1.5 DATA RETENTION

We retain your order, invoice and warranty data for as long as necessary to fulfil the contract and as required by Swiss law (in particular statutory retention periods, usually up to ten years). Service and repair data are kept as long as needed to manage the product history and customer relationship.

Technical log data are kept only as long as necessary for security and troubleshooting. Analytics data may be stored for periods consistent with the settings of the respective tools and applicable law.

2. USE OF COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies on our website to ensure the proper technical functioning of the webshop and to analyse how visitors use our website. Cookies are small data files stored on your device by your browser.

Essential cookies are necessary for the operation of the website (for example, for the shopping cart, login or security) and cannot be disabled in our systems.

Analytical cookies (such as those used by Google Analytics) help us understand how visitors interact with the site and improve our services.

If Google Ads, Google Tag Manager or similar services are active, these tools may also set cookies to measure conversions or improve the relevance and reach of advertisements, in accordance with Google’s policies.

You can configure your browser to block or delete cookies at any time. Disabling certain cookies may affect the usability of the webshop.

For visitors located in the European Economic Area (EEA), the United Kingdom or Switzerland, we rely on your consent to use non-essential cookies and to enable analytics or advertising services. Where applicable, a cookie banner or similar notice is displayed when you first visit our site, allowing you to make a choice. You may withdraw your consent at any time by adjusting your browser settings or cookie preferences.

3. GOOGLE ANALYTICS

This website uses Google Analytics, a web analysis service provided by Google LLC (“Google”). Google Analytics uses cookies to help analyze how users use the website.

The information generated by the cookies about your use of this website (including your IP address in truncated/anonymized form, where configured) may be transmitted to and stored by Google on servers in the United States or other countries. Google uses this information on our behalf to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage.

We do not use Google Analytics to identify you personally, and we do not combine Google Analytics data with customer records from the webshop.

You may prevent the installation of cookies by choosing the appropriate settings in your browser; however, please note that in this case you may not be able to use all features of this website in full.

4. GOOGLE SERVICES (ADS, TAG MANAGER, CONVERSION TRACKING)

In addition to Google Analytics, our website may use other services provided by Google LLC, such as:

  • Google Ads (e.g. conversion tracking),
  • Google Tag Manager,
  • other measurement or optimisation services related to our online advertising.

These services may use cookies or similar technologies to:

  • measure the performance and reach of advertising campaigns,
  • ensure the correct loading and management of tags on the website,
  • analyse interactions with our website that result from online advertisements (e.g. whether an ad led to a purchase).

The information generated by these tools (such as which pages were visited or whether a conversion occurred) may be transferred to and stored by Google on servers in the USA or other countries. Google processes this data on our behalf in accordance with Google’s privacy and security policies.

We do not use these Google services for creating profiles that produce legal or similarly significant effects for you, and we do not merge Google Ads data with individually identifiable customer records from the webshop beyond what is necessary for measurement and reporting.

For visitors in the EEA, the United Kingdom and Switzerland, we rely on your consent before enabling non-essential cookies and advertising-related tracking, in line with Google’s EU User Consent Policy. You may withdraw your consent at any time (see “Opt-Out Options” below).

5. OPT-OUT OPTIONS AND WITHDRAWAL OF CONSENT

You can prevent the collection and processing of data by Google services in several ways:

If a cookie banner or consent tool is used on our website, you can adjust your preferences there at any time and withdraw consent for analytics and advertising cookies.

6. YOUR RIGHTS

You have the following rights concerning your personal data, subject to the conditions and limitations of applicable law:

  • the right to request information about the personal data we process about you,
  • the right to have incorrect or incomplete data corrected,
  • the right to request the deletion of your data or restriction of processing, where no overriding legal obligations or legitimate interests prevent this,
  • the right to object to processing that is not strictly necessary for contract performance or legal obligations (for example, certain analytics or marketing activities),
  • the right to receive certain data in a commonly used electronic format (data portability), where applicable.

To exercise these rights or if you have questions about data protection, you can contact us at the postal address indicated above or by e-mail at sonosax@sonosax.ch.